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Terms and conditions

General

No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the goods are despatched by the Seller.

Prices

All prices displayed include VAT. The price payable shall be that displayed at the time of ordering.

Returns Policy

All goods are checked before despatch. In the unlikely event of faulty or damaged goods being received please notify us in writing within 7 days to arrange return.

If you are dissatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are unused and in their original packaging.

When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non receipt of items.

Your Cancellation Rights

Under the ‘Distance Selling Regulations 2000’ you have the right to cancel your order within 7 days of receipt, providing you inform us of your cancellation in writing within seven days.

If you choose to do so, you are responsible for the postage incurred in returning your order.

The return address is the same as the address on the website: Stepping Stones 97 Trafalgar Road Greenwich London SE10 9TS.

You don’t have the right to cancel when:

  • contracts for the provision of accommodation, transport, catering or leisure services, where these services are supplied on a specific date or for a specific period
  • the sale of customised goods or perishable goods
  • sealed audio or video recordings, or software, which have been opened

Your cancellation rights for services we provide.

If you have booked a service and paid in advance, you have the right to cancel the service by phone or in writing providing you give us no less than 12 hours notice.

We will refund your money if we receive notice of cancellation at least 12 hours prior to the time of booking.

If you have paid a deposit to secure a place for one of our courses where it was clearly stated that the deposit was not refundable, we will not refund your money.

You don’t have the right to cancel a service once you have received it and no refund can be given.

Complaints

We aim to provide a service that is efficient and friendly. If you have any complaints about your experience of using our online shop, please contact us.

We aim to provide the best possible services. If you have any complaints about your experience of using our services, please contact us.

Privacy Policy

We respect and are committed to protecting your privacy.

All our customer data is securely stored within our business. Only senior member of staff have access to this data.

We will not sell or in any other way disclose your details to any 3rd parties. We collect your email address and or account registration details for our own use and to provide you with news and latest product notifications but only if you wish.

We will not pass on or sell our customer’s information or email addresses to 3rd parties.