Booking terms

Prices

All prices displayed include VAT. The price payable shall be that displayed at the time of ordering.

Your cancellation rights for the services we provide

Complaints

We aim to provide the best possible services. If you have any complaints about your experience of using our services, please contact us.

Advance payments

For all our services we require that you pay 50% of the fee as deposit, upfront at thetime of booking. That can be done over the phone by credit/debit card or you can come to the shop in advance and pay in person. If a client has previously showed to be unreliable, we will require a full payment in advance.

No appointments can be given unless a deposit is paid in advance. Alternatively, you can pay online via our website where you will be requested to pay in full. 

Online bookings

Psychic readings booked via our online system are paid in advance by Worldpay Credit Cards Payment Provider and Paypal. 

N.B. This is not a booking system and we cannot guarantee that the time and date you choose will be available. Once your order goes through, we let you know whether your chosen time and date is available, either by phone, by e-mail or by text.

Telephone readings

Telephone readings from abroad

When booking a Telephone Reading from abroad, whether the appointment is for the same day or for a later date, we require a full payment in advance at the time of booking. It is the responsibility of the client to work out the time difference between countries, we can only provide the UK time. If we don't receive your call or the call arrives too late, the fee will be retained, no refund given, and the appointment cannot be re-allocated without another payment.

Bookings, changing or cancelling appointments

To book or change or cancel an appointment you can call us on 0208 853 2733 or (0800 1601061 free from landline and mobile phones in the UK only). A receptionist will be available to answer your call between 10 am and 6.30 pm Monday to Sunday (except major festivities). Or you can email us with at least a few hours in advance: store@steppingstonesgreenwich.co.uk.